Everyone at Grimsby Kia was friendly and welcoming!
Keep up the great customer service!!!
From my initial dealings with Stephanie Johnston in setting up the deal, through to the stellar service I receive every time I bring the vehicle in for service. They take care of everything and ensure I only leave when I am happy with my vehicle. They take the time to get it right and make sure you feel good about it. No wonder they're tops in KIA Canada's books.
Such a wonderful experience buying our vehicle from Grimsby Kia. Stephanie met us outside despite the freezing weather to make sure we were well taken care of and provided exceptional, no pressure, sales service. It was an absolute pleasure dealing with Stephanie and I would highly recommend her and Grimsby Kia to anyone looking at buying a vehicle!..
Mid November 2014 I received a mailing from Hamilton Kia where I had bought a 2010 Nissan almost three years ago suggesting that I could possibly trade-in the vehicle for a newer model Kia.
I doubted the possibility given my own personal situation but completed the online trade-in valuation.
To my surprise the valuation came back in the form of an email from Stephanie Johnston from Grimsby Kia as opposed to Hamilton Kia.
It was from this point forward that my journey with the exceptional staff at Grimsby Kia began.
Emails were swapped with Stephanie where we discussed my situation and although I remained skeptical that anything could be done, Stephanie always remained upbeat and positive that we could complete a deal that would meet my requirements.
A month later Stephanie's positivity, backed with the support and knowledge of both Russ Girvan (Financial Services Manager) and Jeff Weiss (Sales Manager - the one individual in a dealership that you never see :)) saw me complete a deal that I didn't think in anyway could be done and I drove off in my brand new 2015 Kia Sportage.
My first face to face meeting with Stephanie confirmed what I had taken from her emails which was that there was a genuine friendliness, professionalism and desire on her behalf to find a deal that met my needs and not simply to make a sale in her name or for the dealership.
From day one there was never any sales pressure which was always something that I had disliked when making previous purchases and in dealing with other dealerships.
Russ kept me I the loop all the way through the process and Jeff never missed the opportunity to say 'Hi' and ask how things were progressing.
I've finance/leased a few vehicles along the way but I can honestly say that my experience in dealing with the staff at Grimsby Kia has shown me that not all dealerships are the same
Grimsby Kia is different and is the real deal!
If you're in the market and looking to purchase a new or used vehicle then I'd strongly recommend that you make the trip to Grimsby Kia and check out what they have to offer.
You will not be disappointed!
To Stephanie, Russ, Jeff and the service staff that I was introduced to I can't thank you enough and I look forward to re-connecting with you all when next I'm in the dealership.