The sales staff and office staff went above and beyond for our little family! My husband and I recently lost our 4 year old daughter and passed along our wheelchair accessible van to another family. We had purchased another other vehicle through Better Way and I had my heart set on a Kia Soul, so we headed to Grimsby Kia. Looking and/or purchasing a new vehicle was a big step for my husband and I. The staff was incredibly patient and understood how sensitive of a situation this was. This was a bittersweet purchase for a us but I am absolutely thrilled with our new Kia Soul and cannot thank Josh and Tony enough for their outstanding service.
a month ago
Exactly what you expect and want from a salesperson. Kelsey was professional, friendly and knowledgeable. Made sure the car was sanitized and ready to be test driven. Delivery was on time and was a very easy process. Great financing deals up for grabs too. Would recommend this place. See Kelsey for your next car.
a month ago
I recently bought my car from Kia Grimsby and am pleased with my purchase. Christian helped provide peace of mind to me and walked me through the whole process of purchasing the vehicle. He was friendly, thorough, and patient throughout the process. I was also pleased how Kia Grimsby personally drove my newly purchased car to my house which is a few hours away. I recommend Kia Grimsby for your next car purchase. Thank you!
2 months ago
From my first email to make an appointment to take a Kia Soul for a test drive until I purchased and picked up my beautiful GT Line, I experienced wonderful customer service. Starting with Christian, who couldn’t do enough for me and was always making sure that the process was clear and offering his help...to Tony, who guided us through the paperwork and financial options in a straightforward, kind manner...to Dean, who’s friendly demeanour made it a pleasure to do business...and finally to Josh, who explained everything, put the deal together and sent us on our way with our brand new Soul. Everyone at Kia Grimsby was delightful to deal with and we will highly recommend them to friends and family.
2 months ago
The main reason why I gave this place five stars is for the staff. They are very easy to relate to during these hard times. They are willing to work with you even though your credit is not so good. The show room isn't so bad either. Love the small town charm. Stay healthy and keep smiling everyone. Happy New Year.
3 months ago
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