Testimonials | Grimsby KIA


Jamie

I would like to take this opportunity to thank you and the staff at Grimsby KIA for helping me out. I was the individual who had the flat tire on my way back to Pennsylvania for U.S. Thanksgiving dinner. Your Staff went out of their way to help and make me feel right at home. Your kindness was greatly appreciated. 
Happy Holidays to everyone at your dealership.
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Concetta M
Stephanie was very helpful and friendly even when we contacted her on her day off. Jeff was very quick to give us information, pricing, and details on availability of the model we interested in. Rick was also very thorough in providing information on extended warranty and vehicle protection packages.
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Dayle B
    The service advisor Danielle advised me that I had two recalls on the car and performed the necessary work while the car was having its regular maintenance Very impressed that she knew the vehicle history and took the time to let me know.
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Mike P
    It's not everyday that you have an exceptional experience buying a car, unless you're talking about Grimsby KIA. When buying our new vehicle - from start to finish - the sales team were genuinely friendly, forthright + fair. and from my experience, it's not often that the sales manager is so intentionally involved in the process.. normally, you never see them. but Jeff went out of his way to introduce himself +was the one who personally made the final offer (which I accepted). Thanks also to Ryan, who was truly helpful + sincere...keep on keeping on. I definitely recommend this dealership and I do love my new sorento!
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Robin K
    I recently purchased 1 2014 KIA Soul at the Grimsby dealership. The experience was the best I have ever had in purchasing a vehicle. The staff when above and beyond helping me with any and all questions I had. Special mention to Ryan and Russ who made the entire time at Kia a welcoming environment that I recommended to anyone interested in either purchasing or even just information on KIA vehicles.
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Elizabeth A
    Grimsby Kia is an absolutely amazing place to buy a car. Ryan Renvernez gave my sister and myself an amazing experience and I would recommend buying a car from him any day of the week.
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Jenny M

    Love the staff at Grimsby Kia!! So friendly and easy to deal with. Stephanie you are the best!! Your knowledge and professionalism is INCREDIBLE. Loved dealing with you and love my Sorento.
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Nick P
    Grimsby Kia is a great place to buy a car! Best sales team I've ever worked with!!
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Marcia R
    There is a very good reason why Grimsby KIA is voted #1 in customer service. It hasn't even been 24 hours since I picked up my 2015 Kia Soul and I am in love!! The staff at Grimsby Kia are exceptional. They treat you like a person. There are no pressure tactics, and they are extremely approachable and friendly. I want to thank Russ for all the countless emails back and forth, Ryan for the initial test drive impression, Jeff for making himself known (it isn't often you deal or even see a dealership's manager) and for getting me the colour I couldn't live without and special thanks to Stephanie. She was so helpful and it is so nice as a women to deal with another women. She is a fantastic example of how customer service should be. I will absolutely be recommending Grimsby KIA to everyone! I hope this is the start of a long relationship with Kia!! Thank you guys!
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Brad J
    Was first introduced to Grimsby Kia, when I stopped in and got some service on my existing Kia Rondo. What a great experience, even though I live a great deal way from them, I tried to schedule all my service with them on my trips to the Niagara Peninsula. So, it only followed that when it was time to get a new KIA Rondo, I would look to Grimsby Kia to help me with my purchase. I wasn't disappointed. Stephanie was knowledgeable, friendly applied no pressure and was extremely patience with me, even though it took almost a year for me to decide what I was going to do in my car situation! Jeff was friendly with me every visit and amazingly remembered I was from Tobermory and made me welcome each time. Russ made the normally painful experience of financing the vehicle so simple and he was such a joy to deal with. My wife and I love our new Kia Rondo and Grimsby Kia made the experience wonderful. THANK YOU.
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Nick C
    I had some problems with my last service but after speaking to the right person they made sure I was happy and did everything in their power to do so. Thanks Jeff.
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Richard N

    Great experience buying a vehicle from this dealer. No pressure tactics, friendly and informative. Communications has been excellent with updates throughout the process. You already get great value from Kia motors, so the added benefit of a professional dealership is icing on the cake. Well done Ryan!
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Greg F
    We recently purchased a Kia Soul from Grimsby Kia and our experience with Stephanie Johnson was remarkable, she made us feel like part of her family we laughed a lot while making the decision to purchase. Jeff the new car manager was very kind and helpful throughout the process. Richard made the financing end of things very easy and pain free, Jim was also very helpful and went out of his way to accommodate a request I had.
We would highly recommend Stephanie and the entire Grimsby Kia team to anyone looking to purchase a new vehicle. Before visiting Grimsby Kia we had gone to a different Kia dealership and left with a bad taste and then follow up from that dealership was relentless as they did not want to listen to what it would take to sell us a car.
Our next car purchase will for sure from Stephanie!
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Pamela D
    I spoke to Stephanie, she's helping me find my car. Its sure this dealership is really good and Stephanie is the best. She's very kind and she listens to what you need and what you're look for! I'm a happy customer.
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Fllad K
    We recently bough a car from here. Kia Sportage Ex, car is great!! Stephanie was the only one who helped us throughout the process, she was very helpful and patience with us. Great team here and definitely worth it! Thank you!
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F. J
    As a female walking into a car dealership on her own can still be an intimidating experience. Ryan was the sales rep that introduced himself and he put me right at ease. I ended up purchasing a used vehicle; but, within those first few days I noticed there were some glitches that needed to be fixed. Grimsby Kia kept their world and fixed all of those little glitches and never made me feel like I was being picky. This is a great dealership to do business with and I highly recommend them. Keep up the great customer service!!
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Jake P
    Customer service and care are 100% priority at Grimsby Kia. I've been to many dealerships before but Grimsby Kia is by FAR superior. When it comes to service they are top notch and very professional. They will go above and beyond for their customers and have amazing customer service. This is the best dealership ever.
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Kristen M
    I'd recommend this place to anyone who is looking to buy a new car. The Grimsby KIA team go above and beyond what you'd expect from a dealership. We talked about needing a bigger vehicle because we have 2 boys and a dog. We went with a 2015 KIA Sorento and on picking up the car they added a bumper guard to stop our dog from scratching it. Gavin, Russ, Danielle, Jeff, Jim and everyone else was so friendly. Thank you guys so much for your hospitality, you all are amazing!!
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Aylene P
    Grimsby Kia dealership is the place to buy your car! They were all so friendly very welcoming. This was my very first car purchase and they welcomed me and took me seriously even though I'm only 19! Ryan R was such a big help, he helped me find a nice affordable car. The service was amazing. It's a nice change to go to a car dealership and not being told and talked down to on what to buy or be pushed into a sale. They took the time to explain everything about the cars and were patience with you choose. Overall no one was pushy at all and they wanted to help find what's best for you! Ryan, Jeff and Russ are amazing guys and they are all so helpful! I would recommend going to the Grimsby Kia any day!
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Christopher V

    Gavin and Rick were fantastic. I did not feel pressured at all into any decisions, the did their job well and that's why I chose to buy on the spot.
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Amy H

    We had short listed the Sorento in our top 3. Gavin, our sales rep, was very confident in his product and welcomed us to bring the other vehicles for a side-by-side comparison, and test drive again. We never felt any pressure and he was very likeable and trusting from the get go. Gavin was one of the reasons that factored in to our final decision to purchase the Sorento. He offered us an exceptional buying experience by trying to include our 3 year old in the process and engaging with him and our older son.
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Julie B

    Very courteous and attentive, even bent over backwards for my granddaughter who was with me. Pleased that I was introduced to the manager and told by he and my sales rep. That I could call at any time with any concerns or questions

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Janet C

    Very satisfactory experience. Were much better treated than at our local dealership.

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 Paula M
    Grimsby Kia is a great dealership. I switched from Hamilton Kia to this dealership. Gavin our sales person was very friendly knowledgeable and fair. We had a great experience purchasing this Kia
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 Whitney S

    The Grimbsy Kia dealership was fantastic. I will highly recommend to anyone I know, and I have already recommended them. I dealt briefly with another dealership before, the Hamilton Kia, and it was nothing short of a nightmare. I was so relieved to meet Gavin, the sales representative, who was absolutely fantastic. I am so glad that I was connected with Grimsby Kia, and I was completely 100% satisfied with everything about my purchase of my vehicle, and the sales experience from the first time Gavin contacted me.

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Concetta M

    Stephanie was very helpful and friendly even when we contacted her on her day off. Jeff was very quick to give us information, pricing, and details on availability of the model we interested in. Rick was also very thorough in providing information on extended warranty and vehicle protection packages.

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 Jacobus H

    All team members were professional, courteous and service oriented. They even got extra chairs for our kids to sit on while we were doing the paper work.
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 Kathy L

    Danielle has excellent customer service, she is great.
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Christopher V

    Gavin and Rick were fantastic. I did not feel pressured at all into any decisions, they did their job well and that's why I chose to buy on the spot.

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 Amy H
    We had short listed the Sorento in our top 3. Gavin, our sales rep, was very confident in his product and welcomed us to bring the other vehicles for a side-by-side comparison, and test drive again. We never felt any pressure and he was very likeable and trusting from the get go. Gavin was one of the reasons that factored in to our final decision to purchase the Sorento. He offered us an exceptional buying experience by trying to include our 3 year old in the process and engaging with him and our older son.

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Julie B
    Very courteous and attentive, even bent over backwards for my granddaughter who was with me . Pleased that I was introduced to the manager and told by he and my sales rep. That I could call at any time with any concerns or questions.

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Janet C

Very satisfactory experience. were much better treated than at our local dealership.
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Marissa B

Gavin and Jeff have literally restored our faith in salespeople-- especially car salespeople! We were able to relate to them on a personal level, aside from just being 'the next customer', which we know can happen at most places. It was an absolute pleasure to feel like we were inducted into the Kia Family, and to meet Gavin and Jeff. We were glad to know that if we had to give our money to anyone, it's at least them! We would 100% recommend family and friends and anyone looking to purchase a new car (especially a hybrid) to the Grimsby Kia location and have kept Gavin's card on hand!
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Charles C

    I bought my Sportage and my wife leases an Optima from Grimsby Kia...fantastic group of people there! Would recommend to anyone
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Shaina M

I love Grimsby Kia and I Love my new Kia Soul. Thank you to all the people in Service they are the best I will be back because of the amazing job they always do when i come in, thank you again.
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Sheena S

    Gavin was absolutely fantastic. I would highly recommend Grimsby KIA to my friends and family. It was a very positive experience.
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Klaus S
    All of the staff were extremely friendly and accommodating. I would highly recommend this dealership to anyone.
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Julie W
    Excellent experience with Grimsby Kia. I had emailed a few Kia dealerships in the Niagara Region asking for their best price, all in with taxes for finance and leasing options for a few different vehicles. Gavin from Grimsby Kia gave me the best price right off the bat. He was very fair, honest, and I never felt like I was being taken advantage of, or that they were cheating me from a better price. I very much appreciated that he gave me his best price from the beginning, which meant I didn't have to negotiate when I purchased the vehicle (which I hate doing.) In contrast, St Catharines Kia quoted me nearly 40$ a month more for the exact same vehicle, with the exact same terms, which would have meant heavy negotiating-I felt like that dealership was trying to cheat me when comparing Gavin's quotes to theirs. Being able to compare these two, it was a no brainer. Gavin was extremely professional and courteous in his email responses and was friendly and genuine in person. Jeff, the manager, came over and introduced himself in person, explained the mission and vision of his dealership and I walked away impressed, and ready to refer and reccomend this dealership to everyone of my family, friends and colleagues who are looking for a new car. Well done Grimsby Kia. You have a customer for life in me.
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Ronald B
   
Great sales staff. Low pressure dealership. Very happy with treatment, will be very happy to recommend dealership to others.
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Dianna/Larry B

    Extremely satisfied with Grimsby Kia Manager and sales consultant and financial staff very professional and helpful Very responsive to any questions or concerns It's a great dealership They went over and above to ensure we were satisfied.
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Mark J
    Danielle is always there to make sure I'm taken care. Super asset to the dealership.

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Helen/Wyane B
    We were very happy with the Salesman,, Gavin and Manager Jeff who were excellent in all aspects of the purchase.. and appeared to enjoy their job.. we would highly recommend Grimsby Kia to anyone.

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Carl B
    it was EASY to do business with our salesman, manager and financial person and that is certainly not my normal experience from past car buying

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Richard N
    Management has made this dealership a very comfortable and friendly, easing the whole purchase process typically not found at many dealerships.
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Victoria T
    The sales team exceeded all expectations and I would recommend them to anyone. The warranty is outstanding and we love our new car.
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Anonymous
    This was my first 6000km service.. everything was very good except that I noticed the next day that there was grease/oil marks on the interior roof.. When I contacted dealership Danielle was extremely courteous and very concerned that this happened and told me to bring my car back at my convenience and she would have the detailer take care of it for me.. she was very apologetic that it happened and she made sure that everything was to my satisfaction before I left.. I was very impressed with the customer service that she gave and how efficiently and effectively she handled my concern.
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Julie T
    Jeff and Ryan were excellent. I appreciated the fair and equal treatment. They answered all of my questions and made me feel at ease with my purchase. I would recommend their dealer to others who were thinking of a new car.
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Magadelane J
    Our experience at Grimsby Kia was exceptional. Prior to visiting their location we visited a location closer to our home but didn't find the Salesperson as knowledgeable and willing to help. Ryan at Grimsby Kia was great and we left feeling happy with the purchase we made.
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Sumati S
    Great team, great service.
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Jennifer E
    Jeff Weiss was my original sales consultant. He was the person that I talked to you on the first night that I went to Kia. he was extremely friendly, knowledgeable, approachable and very open. I was able to test drive the vehicle with just my husband in the car. I thought that was fantastic because sometimes having a sales person with you can be intimidating. The second time I went to the dealership, I was working with Gavin Parravacino. He is very upbeat, outgoing, friendly and knowledgeable. As soon as I stepped into the 2015 Kia Forte ex I knew that was the car that I wanted. Jeff was very excited, happy and was extremely helpful on that second evening for sure. In terms of the vehicle that I chose, I was looking at an SUV at first the Sorrento but after careful consideration I decided against it. That was not because of the product itself it was the type of vehicle. I knew that it was not going to meet my current needs. Jeff was extremely flexible and very open to showing me all and any of the models that were available at the dealership. On the second night, that I went back to Kia, I was ready to look at the Forte and the Optima. I test drove the Forte first and then the Optima LX, both of which I enjoyed however I prefeed the Forte over the optima. In terms of signing for the vehicle, Jeff was very thorough and took me through each process and step slowly so I was not overwhelmed. Any question that I had he answered it honestly. I felt very comfortable with the price that I was given so I upgraded my seats from cloth to leather. After I had signed, Jeff was very excited for me but give me a realistic idea of when the vehicle would be ready for me. I ended up receiving the vehicle 17 days after I signed for it. That was a bit disappointing but it was a busy month at my dealership because of the deal that they were offering on vehicles so I understood that it was not any fault of the dealership or the sales consultants that my vehicle was coming late to the dealership. In terms of my receive of the vehicle, I was able to walk to the dealership because I live right around the corner which is extremely convenient for me. As I was walking up towards the dealership I saw what I thought was my car which indeed ended up being mine. I was extremely impressed with the condition of the vehicle, it was shiny, clean and dust free. Gavin took me through each step with paperwork and I felt comfortable at every point. He then took me through the vehicle and discussed each option with me and showed me how it works. He was very honest and answered all my questions. Driving away from the dealership was a surreal experience because this is my first new vehicle. It drove like a dream! As for my overall experience at the Grimsby Kia, I am extremely satisfied. At no time whatsoever did I ever feel any pressure to purchase. I had visited one other dealership and I had the opposite experience. I was extremely turned off by the other dealer that I went to and knew right away that I was going to be purchasing the Kia. My experience at Kia was wonderful and I will be recommending the Grimsby Kia to family and friends. Two days after I received the car, Gavin called me to see how everything was. That was another thing that impressed me was that I caught 2-3 phone calls from either Jeff or Gavin just to catch up with me and see how things are going. In no way that did I feel pressured on the phone by either of those people. I am able to say that I have 100% satisfaction with my purchase. Down the road if there are any problems with the vehicle I know that my issues will be solved in a timely fashion. I feel comfortable with the mechanic portion of the dealership. One last selling point was the 50% off filters and oil changes for the lifetime of the vehicle.
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Patrick M
   
Stephanie Johnston is an excellent sales consultant. She showed me my options within my price range and was able to get an answer for all my questions regarding the warranty.
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Diane F
    I had a great time buying my car. I am so happy with it...I just love it. My sale rep Stephanie was so nice and down to earth....we are friends now! Jeff the sales manager was so kind and helpful and I also want to say a special thanks to Rick....the new financial guy. He really helped me out and we so sweet. Overall a great experience and I look forward to getting my next car with Kia...when I move up to the more expensive model!? Thanks, Diane Forsyth
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Deborah B
I have been a loyal customer for Chrysler for many, many years and numerous vehicles. With that said, it was time for a change in and after much research to what kind of vehicle I wanted - KIA was my choice. I am so happy with the entire process with KIA (Grimsby) from the second I received my first email reply back from Gavin at KIA Grimsby. Jeff (Manager), Gavin (Sales) and Russ (Finance) are extremely professional, friendly, knowledgeable, and courteous . I truly felt that as a customer they cared and had my best interest at heart. My partner and daughter are going to be in the market for new vehicles and we will definitely be returning to KIA Grimsby again. Thank you! Extremely satisfied customer, Deborah Barker
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Nancy M

    We were extremely pleased with the experience and will return and recommend Grimsby KIA to others as we have done in the past --- Gavin was excellent to work with and very professional in his presentation and communication with us and helpful in explaining anything we asked.

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Chantale J

    Grimsby KIA always provides me with the best and friendliest service I have ever found in a car dealership. Their service tem is always kind and understanding, as a student, knowing this team is willing to work with me & my budget makes me appreciate their service so much more! Grimsby KIA makes you feel like a part of the family & to me, that's what real customer service is all about!


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Candyse C

    I love the people at Grimsby kia. Friendly and not pushy is the way to sell cars. I have bought two cars from Ryan. Not only did he sell me a car but he has become a friend. It is very rare to find someone who will add you on Facebook so they can answer all of your needs and questions immediately. I would recommend to anyone to buy a car through Ryan and Grimsby KIA. They have become my kia family!!
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 Debra P

    I bought my vehicle from Ryan R from Grimsby Kia…He was so helpful and did a GREAT job at finding me my Kia Soul. I am so happy with his expertise advice and kindness. Great Sales person - will deal with Ryan - in the future.
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 Lauren T
    Grimsby Kia and ALL it's staff… Not many words can describe the wonderful group of people who helped me with the purchase of my first car!! This is a unique dealership where the people focus on you and your lifestyle, not their personal retail goals. It really is nice to be confident in the people will take car of my car, and keep in touch to make sure me and my family are satisfied
J Thanks Kia!
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Sumati S

    What a wonderful team! Completely seamless and flawless service regardless of whether I was speaking with Stephanie, Jeff, or Russ. Best new car dealership experience I've ever had & wouldn't hesitate to recommend.
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Esther P

    It was an amazing experience. I was treated with the utmost courtesy. For a moment in time, I felt that I was the most important customer they had ever had ! It was truly a happy buying experience, almost family like.
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Karen M   
    Overall, it was an excellent experience
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Lauren O

    Everything about my purchasing experience was great! The manager, sales person, finance person, and reception were all friendly and very helpful in helping me make my decision, and finding a package and buying plan to suit my needs.
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G T Jones
    This was my first new car I have ever financed. I was nervous at first but my salesman Ryan was great. He took the time to show me everything about the car along with answering several questions for me. He was very patient with me which I really appreciated.
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